Shipping policy

Last updated: December 1st, 2025

Welcome and thanks for shopping with Cozy Cottage! Here’s what you need to know about shipping, handling, and delivery when you place an order with us.

1. Order Processing & Fulfillment

Orders are typically processed within 1–2 business days after you place your order (excluding weekends and public holidays).
Because we use Amazon as our supplier, once your order is placed, Amazon picks, packs, and ships your item directly to you.
You will receive a shipping confirmation email (and/or SMS, if you’ve provided a phone number) with a tracking number usually within 24–48 hours after order processing begins.

2. Shipping Methods & Delivery Times

Shipping Method	Estimated Delivery Time*	Notes
Standard Shipping (Amazon standard)	8–12 business days (after dispatch)	Most common worldwide / domestic shipping option
Expedited / Prime-type Shipping (when available)	4–7 business days (after dispatch)	For urgent orders — costs may be higher or vary by item

* These are estimates. Actual delivery times may vary depending on your location, customs clearance (for international orders), and carrier conditions.

3. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, order size, and weight.
Optionally, you may offer free shipping for orders above a certain order value (e.g. “Free shipping for orders over $75”).
Any duties, taxes, or customs fees applicable for international orders are the customer’s responsibility (unless otherwise specified).

4. International Shipping & Customs

We ship to list the regions/countries you serve e.g. UK, Europe, USA, Worldwide.
For international orders, customs clearance may add extra days to the delivery timeframe.
Customers are responsible for any import duties, taxes, or customs fees incurred in their country.

5. Tracking & Lost / Delayed Shipments

Once your item ships, you’ll receive a tracking number so you can track your package until delivery.
If your tracking shows delays, or something seems wrong (lost package, long transit times, etc.), please contact us at cozycottage73@gmail.com. We’ll help you resolve the issue.

6. Returns, Exchanges & Damaged Items

Returns or exchanges follow our Return & Refund Policy (link to that page).
If you receive a damaged or incorrect item:
- Please contact us within 7 days of delivery, with a clear photo of the item and packaging.
- We’ll either work with Amazon to request a replacement/refund, or guide you through the return process depending on the product and availability.

7. Shipping Delays & Exceptions

During peak seasons (holidays, high demand), processing and shipping times may take longer than usual.
Unexpected events (shipping carrier delays, customs hold-ups, natural disasters, etc.) may delay delivery. In such cases, we’ll do our best to keep you informed as soon as we become aware of issues.

8. Contact & Customer Support

If you have any questions about shipping delivery times, tracking, lost packages, customs, etc. please reach out to us at:
Email: cozycottage73@gmail.com
Support Hours: Mon–Fri, 9AM–6PM GMT

Thank you for shopping with Cozy Cottage! We value you as a customer and want to make sure you have a smooth, reliable shopping experience from the moment you click “Buy” to when your package arrives at your door.